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Accommodation – Hotels & Lodges

Hotels in Turkey have made several preparations and achieved operational readiness for
reopening beyond June.

In Turkey, only the hotels will be licensed to operate, which have participated in the Healthy Certification
Program conducted and prepared under the leadership of by the Ministry of Culture and Tourism.

The purpose of this Certification Document is to determine necessary workouts that should be fulfilled for consumers who have Covid-19 contagion anxiety and for maximum hygiene and security expectations, designate training programs for staff and personnel and identify procedures and principles regarding the prevention of contagion of Covid-19 virus.

Touristic establishments including Hotels, restaurants, cafes, etc. are certified to obtain the Certification Document provided that, they fulfill necessary requirements after the supervision by the institution, agency, or competent authority Identified by the Ministry.

ODS Turkey will only work with hotels which have obtained the Certification Document.

Among other precautions and implementations, hotels have pursued several practices such as:

  • obtaining the applicable
  • reopening license required by the ministry
  • developing a COVID-19 prevention plan including an action/checklist for infection prevention and a special cleaning and disinfection plan
  • managing required staffing levels available to restart operations
  • implementing protocols and guidelines for staff safety and health
  • including health checks for hotel staff
  • issuing and communicating a stay-home policy for anyone displaying any symptoms or an increased temperature
  • ensuring social distancing protocols and guidelines, and where possible, marking to clearly communicate to guests and staff
  • integrating technologies to enable automation such as contactless payment where possible
  • implementing enhanced protocols and guidelines for food safety in restaurants, cafes and kiosks relating to supply chain control, food handling and preparation, hygiene, digitization, queue management and deep cleaning
  • evaluating innovations for cleanliness and disinfection, such as spraying technology, air filtration, with validation from expert bodies and governmental institutions
  • training staff to prepare and execute on operational plans by creating and implementing staff protocols and guidelines,
  • retraining staff regarding infection control, social distancing and enhanced hygiene measures including hand washing, the use of masks and gloves as recommended by local health authorities or stricter if required by the hospitality company procedures, and continuous monitoring of well-being of team members by leadership, encouraging them to following.

For more details including the content of Certification Program and sample hotel protocols, please follow the links below.

Certification Document           Certification Criteria          
Sample Hotel Protocol #1       Sample Hotel Protocol #2  


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